TRUST!....  Your Clients & Customers need to Trust in your Brand and what its Principles & Promises are. That’s why we cover all your Mystery Guest (Hotel & Restaurant Inspectors) & Profit Protection needs.

This service gives you the additional Eyes & Ears to

make sure your Brand is living

up to these Principles

& Promises.

Not only by monitoring

Brand Standards from a

Patrons perspective but

also your Back Of House

Areas and Operations.

Its like sending members

of your management team

in undercover, you get a no

nonsense bullet report of your

guest experience from industry insiders that

think not only like a guest but also like You!  

Business Development adds those final finishing touches & refinements to the existing company procedures & policies to help take a good company & turn it into a great one, to go from run of the mill to exceptional or to assist a flagging company

in becoming a success.

Not all great minds think alike

in the same way not all great

management teams think

alike; and that’s where

The PSL Group comes in.

We look at finding New

Ways of Refining your

current procedures; then

we go on to find Creative

Solutions to the Inherent

problems all companies

face at sometime or

another within their organisation.   

With more & more clients subcontracting in there is sometimes a need for an all encompassing management & solutions service to help client’s improve & maintain their Standards of Service, Operations & Due Diligence, Profit Protection & Protection against

Fines & Insurance Claims.

Helping your departments

to make the right choices

at the right time.

We also provide a unique

World Class Cash &

Cashless Management

Service perfect for

Stadiums & Sports Venues.

Not a Dictatorship, but

Structure Intelligently

Implemented in a way that

benefits all concerned. Helping you to teach

the Leadership skills to reunite your organisation.